Cambridge Business Improvement District announced winners of the fourth Cambridge BID Customer Service awards last week, which recognise the highest levels of customer service among local businesses.
This year, the Mystery Shop programme also worked with Cambridge Science Festival to mystery shop over 20 of their events in March. The new Customer Experience Special Recognition Award was given to the Institute of Manufacturing exhibition and the Plant and Life Sciences marquee.
This prize, won by the Institute for Manaufacturing team and the Inkjet Research Centre, as one of the two best outreach ambassadors, was presented to Wolfson's Dr Steve Hoath and Cristina Rodriguez-Rivero in the Cambridge Union Society Debating Chamber. The award is sponsored by Cambridge News.
This is the first year that the Cambridge Science Festival has been part of the Cambridge BID scheme, which has run for the last four years, to showcase Cambridge City (small) businesses and local environment.